The eBlissAI solution is fundamentally architected as an AI native platform, thus driving transformative and highly differentiated outcomes through the use of a variety of advanced proprietary AI models including machine learning, custom trained language models and agentic AI, that use a variety of data from sources including endpoints, IT service management tickets, customers, chat, public information and synthetically generated data. This drives the expanding self learning knowledge base of proprietary and differentiated outcomes for detection, diagnosis, resolution, prediction and personalization, leading to high levels of adaptiveness, effectiveness, scalability, and security.